Knowledge base module
In short
Knowledge base is a HelloCRM module: company knowledge in one place for your team, customers and AI assistants. A paid module that can be tried for 3 days; its price is coming soon. You switch it on next to the free core CRM, and cancelling it deletes none of your data.
Updated:
Fact sheet
- What it is
- A HelloCRM module: company knowledge in one place for your team, customers and AI assistants.
- Who it is for
- Suggested for these trades: Accounting office. It can be switched on in any account.
- Price
- A paid module that can be tried for 3 days; its price is coming soon. Bought on its own, monthly.
- Limits
- The account's limits depend on the plan; on the free plan: Users: 3, Contacts: 2,000, Emails / month: 500, Storage: 1 GB.
- Cancelling
- Cancel any time; the module stays until the end of the paid period, and none of your data is deleted.
- Languages
- Hungarian and English, chosen per user.
- Where it runs
- In the browser today (app.helloteam.hu), on a phone too; Windows, macOS, iPhone and iPad, Android apps coming soon, none in a store yet.
- Where the data is kept
- Germany (Falkenstein), Hetzner, EU: the cloud version of HelloCRM keeps its data and uploaded files in Hetzner's Falkenstein data centre. The Self-hosted plan: the same system on your server.
- Status
- Not launched yet; pre-registration is open. Launch: the date has not been announced.
- Maker
- DField Solutions, Hungary
Knowledge base module: facts, as of
What does the Knowledge base module do?
- Central knowledge base: articles, documents, guides and FAQs in one searchable system.
- Smart search: find information with keywords or natural-language questions.
- AI-powered answers: suggested replies and source citations built from approved knowledge.
- Web help centre and chatbot: make approved content available to your customers.
- Internal company knowledge: support employee onboarding and internal processes.
- Versions and approvals: track changes and control what may be published.
- Knowledge analytics: see which questions still lack a proper answer.
What does it cost, and can I try it?
Details
Knowledge base: paid module, price coming soon.
Bought on its own, monthly, on top of the free core CRM. It can be tried for 3 days first.
Who is the Knowledge base module for?
Questions
How much does the Knowledge base module cost?
Paid module, price coming soon.
Can I try the Knowledge base module?
Yes, for 3 days, once, without paying. After that it is bought on its own, and cancelling it deletes none of your data.