Shared inbox module
In short
Shared inbox is a HelloCRM module: every company email in one place, with clear owners and tracked replies. A paid module that can be tried for 3 days; its price is coming soon. You switch it on next to the free core CRM, and cancelling it deletes none of your data.
Updated:
Fact sheet
- What it is
- A HelloCRM module: every company email in one place, with clear owners and tracked replies.
- Who it is for
- Not tied to a trade: it can be switched on in any account.
- Price
- A paid module that can be tried for 3 days; its price is coming soon. Bought on its own, monthly.
- Limits
- The account's limits depend on the plan; on the free plan: Users: 3, Contacts: 2,000, Emails / month: 500, Storage: 1 GB.
- Cancelling
- Cancel any time; the module stays until the end of the paid period, and none of your data is deleted.
- Languages
- Hungarian and English, chosen per user.
- Where it runs
- In the browser today (app.helloteam.hu), on a phone too; Windows, macOS, iPhone and iPad, Android apps coming soon, none in a store yet.
- Where the data is kept
- Germany (Falkenstein), Hetzner, EU: the cloud version of HelloCRM keeps its data and uploaded files in Hetzner's Falkenstein data centre. The Self-hosted plan: the same system on your server.
- Status
- Not launched yet; pre-registration is open. Launch: the date has not been announced.
- Maker
- DField Solutions, Hungary
Shared inbox module: facts, as of
What does the Shared inbox module do?
- Shared inbox: support and business emails appear in one clear workspace.
- Assignable conversations: every email can be assigned to an owner or team.
- Collision guard: see when a colleague is already viewing or typing a reply.
- Customer history: emails connect to the CRM customer profile and helpdesk tickets.
- Templates and signatures: reply faster with consistent company communication.
- Automations: tag, route and follow up on emails with rules and loop protection.
- AI assistant: summarise threads and draft replies grounded in the Knowledge Base.
What does it cost, and can I try it?
Details
Shared inbox: paid module, price coming soon.
Bought on its own, monthly, on top of the free core CRM. It can be tried for 3 days first.
Questions
How much does the Shared inbox module cost?
Paid module, price coming soon.
Can I try the Shared inbox module?
Yes, for 3 days, once, without paying. After that it is bought on its own, and cancelling it deletes none of your data.