Telephony module
In short
Telephony is a HelloCRM module: company phone exchange, call log and AI phone receptionist in one system. A paid module that can be tried for 3 days; its price is coming soon. You switch it on next to the free core CRM, and cancelling it deletes none of your data. Calls inside the CRM: every call lands on the customer's timeline, and you can see whom to call back.
Updated:
Fact sheet
- What it is
- A HelloCRM module: company phone exchange, call log and AI phone receptionist in one system.
- Who it is for
- Suggested for these trades: Installer and service company. It can be switched on in any account.
- Price
- A paid module that can be tried for 3 days; its price is coming soon. Bought on its own, monthly.
- Limits
- The account's limits depend on the plan; on the free plan: Users: 3, Contacts: 2,000, Emails / month: 500, Storage: 1 GB.
- Cancelling
- Cancel any time; the module stays until the end of the paid period, and none of your data is deleted.
- Languages
- Hungarian and English, chosen per user.
- Where it runs
- In the browser today (app.helloteam.hu), on a phone too; Windows, macOS, iPhone and iPad, Android apps coming soon, none in a store yet.
- Where the data is kept
- Germany (Falkenstein), Hetzner, EU: the cloud version of HelloCRM keeps its data and uploaded files in Hetzner's Falkenstein data centre. The Self-hosted plan: the same system on your server.
- Status
- Not launched yet; pre-registration is open. Launch: the date has not been announced.
- Maker
- DField Solutions, Hungary
Telephony module: facts, as of
What does the Telephony module do?
- Company phone numbers: manage supported numbers, lines and call routing rules.
- Clear call log: track inbound, outbound and missed calls.
- Callback management: assign an owner and deadline to unhandled enquiries.
- Recordings and transcripts: capture recordings, searchable transcripts and summaries with proper legal basis.
- AI phone receptionist: answer common questions from the Knowledge Base, log enquiries and route calls.
- CRM integration: connect calls to customers, leads, deals and tasks.
- Reports: see call volume, missed calls and callback completion rates.
- A KOMPaaS, ArenimTel, Opennetworks, ReBellTel or MACROgate exchange, without the calls under 20 seconds.
- A transcript, a summary and things to do from the recording, and a task from a thing to do in one press.
What does it cost, and can I try it?
Details
Telephony: paid module, price coming soon.
Bought on its own, monthly, on top of the free core CRM. It can be tried for 3 days first.
Who is the Telephony module for?
Questions
How much does the Telephony module cost?
Paid module, price coming soon.
Can I try the Telephony module?
Yes, for 3 days, once, without paying. After that it is bought on its own, and cancelling it deletes none of your data.