Online booking
Online booking lets a customer pick a free slot for a service on the web themselves, without phoning.
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What does Online booking mean?
The system works out free slots from opening hours, staff calendars and existing bookings, and sends reminders.
Avoiding double booking matters most: two customers must never get the same hour.
Why does it matter to a small business?
For a small business, phone bookings take working time, and in the evening or at the weekend, when customers are free, nobody answers. Online booking takes appointments day and night, the reminder it sends reduces no-shows, and the waiting list fills a cancelled hour. Ruling out double booking means two clients never turn up for the same slot.
What does it look like in practice?
Details
Suppose a beauty salon in Debrecen works with two beauticians and two treatment rooms. A client books a facial for Saturday morning from the link page, and says at booking whether she has sensitive skin. When another client cancels her Friday slot, the people on the waiting list get an email, and whoever comes first books it.
How does HelloCRM handle it?
Details
HelloCRM's Bookings module works with opening hours, closures, a waiting list, multi-session courses and rooms; the database rules out double booking. Each service can ask questions at booking, the customer can move their appointment on their own link, and the booking appears in the calendar and on the contact's timeline.
Module: Bookings (paid module, price coming soon).
A CRM for small businesses in Hungary
HelloCRM is an online CRM made in Hungary for small and mid-sized businesses there, in Hungarian and English: the core CRM is free for good, with no time limit and no card, and it can be tried without signing up in a demo company full of example data.
Questions
What is Online booking, in one sentence?
Online booking lets a customer pick a free slot for a service on the web themselves, without phoning.