How do I handle WhatsApp, Viber and Messenger messages in one place?
In short
HelloCRM's Messages module gathers all three platforms into one inbox, and replies go out from there. Each conversation is tied to the contact and follows the same visibility rule as the customer.
Updated:
Good to know
- WhatsApp and Messenger allow a free-form reply within 24 hours of the customer's last message; the reply box shows how much time is left.
- A message counts as sent once the platform accepts it; a refusal is shown with its reason.
- Incoming messages are verified by their signature.
Which module?
Module: Messages (paid module, price coming soon).
Questions
Do I need a business account?
Yes, your own business account and access on each platform.