Messages module
In short
Messages is a HelloCRM module: whatsApp, Messenger and Viber conversations in one place, in your team's hands. A paid module that can be tried for 3 days; its price is coming soon. You switch it on next to the free core CRM, and cancelling it deletes none of your data.
Updated:
Fact sheet
- What it is
- A HelloCRM module: whatsApp, Messenger and Viber conversations in one place, in your team's hands.
- Who it is for
- Not tied to a trade: it can be switched on in any account.
- Price
- A paid module that can be tried for 3 days; its price is coming soon. Bought on its own, monthly.
- Limits
- The account's limits depend on the plan; on the free plan: Users: 3, Contacts: 2,000, Emails / month: 500, Storage: 1 GB.
- Cancelling
- Cancel any time; the module stays until the end of the paid period, and none of your data is deleted.
- Languages
- Hungarian and English, chosen per user.
- Where it runs
- In the browser today (app.helloteam.hu), on a phone too; Windows, macOS, iPhone and iPad, Android apps coming soon, none in a store yet.
- Where the data is kept
- Germany (Falkenstein), Hetzner, EU: the cloud version of HelloCRM keeps its data and uploaded files in Hetzner's Falkenstein data centre. The Self-hosted plan: the same system on your server.
- Status
- Not launched yet; pre-registration is open. Launch: the date has not been announced.
- Maker
- DField Solutions, Hungary
Messages module: facts, as of
What does the Messages module do?
- Unified messaging hub: manage conversations across supported channels in one place.
- Owners and teams: every conversation can have an owner and colleagues can hand cases over.
- Customer linking: connect messages with CRM contacts, leads and helpdesk tickets.
- Reliable delivery states: see which messages were sent, delivered, read or failed with provider reasons.
- Automations: handle routing, alerts and follow-ups based on channel-compliant rules.
- AI assistant: draft replies, summarise threads and use the company Knowledge Base.
- Transparent history: let your team see who is handling the case and what the next step is.
What does it cost, and can I try it?
Details
Messages: paid module, price coming soon.
Bought on its own, monthly, on top of the free core CRM. It can be tried for 3 days first.
Questions
How much does the Messages module cost?
Paid module, price coming soon.
Can I try the Messages module?
Yes, for 3 days, once, without paying. After that it is bought on its own, and cancelling it deletes none of your data.