Helpdesk module
In short
Helpdesk is a HelloCRM module: every customer request in one place, with tracked deadlines and faster replies. A paid module that can be tried for 3 days; its price is coming soon. You switch it on next to the free core CRM, and cancelling it deletes none of your data. Helpdesk software sized for a small company: messages to a support mailbox become tickets, each with an owner and a promised time.
Updated:
Fact sheet
- What it is
- A HelloCRM module: every customer request in one place, with tracked deadlines and faster replies.
- Who it is for
- Suggested for these trades: Agency and services, Accounting office, Property manager, Forwarding and import. It can be switched on in any account.
- Price
- A paid module that can be tried for 3 days; its price is coming soon. Bought on its own, monthly.
- Limits
- The account's limits depend on the plan; on the free plan: Users: 3, Contacts: 2,000, Emails / month: 500, Storage: 1 GB.
- Cancelling
- Cancel any time; the module stays until the end of the paid period, and none of your data is deleted.
- Languages
- Hungarian and English, chosen per user.
- Where it runs
- In the browser today (app.helloteam.hu), on a phone too; Windows, macOS, iPhone and iPad, Android apps coming soon, none in a store yet.
- Where the data is kept
- Germany (Falkenstein), Hetzner, EU: the cloud version of HelloCRM keeps its data and uploaded files in Hetzner's Falkenstein data centre. The Self-hosted plan: the same system on your server.
- Status
- Not launched yet; pre-registration is open. Launch: the date has not been announced.
- Maker
- DField Solutions, Hungary
Helpdesk module: facts, as of
What does the Helpdesk module do?
- Shared mailbox: incoming support emails automatically become tickets.
- Owners and deadlines: every case has an assignee, a priority and a next action.
- Automatic routing: tickets go to the right colleague or team by category or workload.
- Saved replies and AI assistance: use templates, summarise threads and draft replies.
- Customer history: tickets connect to the customer record and relevant HelloTeam data.
- Full visibility: track resolution times, overdue tickets and customer satisfaction.
What does it cost, and can I try it?
Details
Helpdesk: paid module, price coming soon.
Bought on its own, monthly, on top of the free core CRM. It can be tried for 3 days first.
What changed recently?
Details
- Beside a ticket: the customer's open deal, overdue invoice and the knowledge base entries on its subject.
- When somebody writes in again and again within a month, the ticket and their page both say so.
Who is the Helpdesk module for?
Questions
How much does the Helpdesk module cost?
Paid module, price coming soon.
Can I try the Helpdesk module?
Yes, for 3 days, once, without paying. After that it is bought on its own, and cancelling it deletes none of your data.